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Reservation Agent

Published date: January 21, 2021
Modified date: February 2, 2021
  • Location: OSAGE BEACH, MO, United States

Reservation agents assist customers with booking hotel rooms and general information regarding the resort. They interact with customers over the phone and via email to answer questions and make reservations using good listening and communication skills.

Reservation agents are often the first contact a guest has with the hotel and set the tone for the guests' stay as well as are an integral part of generating room revenue for the hotel. A positive, friendly attitude and an ability to work as a team within the department and the Front Desk is required to ensure proper guest satisfaction.

Handle incoming calls using good listening and communication skills to secure information necessary to complete a reservation.
Have a thorough knowledge of our hotel layout, room locations, room types, hotel policies, food and beverage, & recreational outlets including hours of operation and pricing
Apply techniques to convert calls into reservations
Handle email corresponded received by the hotel and respond to inquiries
Process daily reports, confirmations, advance deposits and purchase orders for future reservations
Update Online Travel Agents (OTA) reservations in our web based reservation system with appropriate billing and comments
Assist Reservation Supervisor and Reservation Manager with Reservation Department operations
Other duties may be assigned

Basic skills needed to perform the job: Positive, friendly, outgoing personality, great communication skills including listening and hearing, must be able to type 35 wpm, have a general ability to use a computers, self-motivated.

Physical Requirements: Must be able to spend 95% of the time sitting and 5% of the time walking. 


Company: Margaritaville Lake Resort Lake of the Ozarks
Filled: YES
Required Experience: N/A
Required Education: High School Diploma / GED
How a Candidate should apply: visit our website at www.margaritavilleresortlakeoftheozarkas.com/employment
Hourly Rate: 10.50 or more based on experience

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