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General Manager-Andy's Frozen Custard

Published date: February 12, 2021
  • Location: OSAGE BEACH, MO, United States

Grow with us! We're looking for Qualified General Manager Candidates!

Looking for a Few Good Fanatics...

Are you a 'people’ person? Do you work harder than the average Joe? Are you fun, energetic and have a positive mindset? Well, if this sounds like you, then you may be a perfect fit for Andy’s Frozen Custard®. If you've been working in the Restaurant Industry, we can show you a fun fast paced work environment that doesn't leave you feeling drained- a place where being busy is fun!

Andy’s Frozen Custard® is looking for talented & motivated individuals who possess a high attention to detail & great customer service skills to serve the world’s greatest frozen treats! Managers should expect a fast-paced, challenging environment that will include evenings and weekends.

Your Andy’s Shop is an important part of the local community. You'll help your store associates make connections with the customers they see every day. You'll lead your store's operations, staffing, customer satisfaction, product quality, financial performance and team development. Best of all, you'll help your team create a welcoming environment. Andy’s is a great place to work and the people here love what they do.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:
Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
Displays a "customer comes first" attitude by training and holding associates accountable for delivering legendary customer service.
Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them.
Manages with integrity, honesty and knowledge that promote the culture, values and mission of Andy’s.
Plans, identifies, communicates and delegates appropriate responsibilities and practices to store associates to ensure smooth flow of operations.
Constantly reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement.
Monitors and manages store staffing levels to ensure associate development and talent acquisition to achieve and maintain store operational requirements.
Communicates clearly, concisely and accurately in order to ensure effective store operations.
Solicits customer feedback to understand customer needs and the needs of the local community.
Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.
Actively manages store associates by regularly conducting performance assessments, providing feedback and setting challenging goals to improve associate performance.
Required Knowledge, Skills and Abilities

• Ability to manage effectively in a fast-paced environment

• Interpersonal skills

• Knowledge of customer service techniques

• Knowledge of supervisory practices and procedures

• Strong operational skills in a customer-service environment

• Strong problem-solving skills

• Team-building skills

• Strong leadership skills, with the ability to coach and mentor others

• Ability to plan and prioritize workload

• Ability to handle confidential and sensitive information

Physical Requirements

• Constant standing/walking

• Occasional pushing, pulling, lifting or carrying up to 40 lbs

• Occasional ascending or descending ladders, stairs, ramps.

• Constant computer/POS Register and fountain equipment usage.

• Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine.

• Constant reaching, turning and performing precision work around fountain area

• Constant talking, expressing or exchanging ideas by means of the spoken word

• Constant clarity of vision at near and/or far distances

Qualifications & Requirements

• Must have 2+ years of proven management experience in the food service industry or leadership role in related industry. Must have reliable transportation and must be able to work all shifts.

• Minimum Age 21+

***Compensation is highly competitive and designed for long term, full time employment. Benefits include: Medical Coverage, Paid Vacation, Bonus Plans.***

Job Type: Full-time

Job Type: Full-time

Pay: $40,000.00 - $55,000 per year depending on qualifications

COVID-19 considerations:
Mask usage is mandatory in store, heightened sanitizing of surfaces, and hand sanitizing stations.

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Company: Andy's Frozen Custard
Filled: NO
Required Experience: 2+ Years General Manager experience required.
Required Education: High School Diploma / GED
How a Candidate should apply: or in person at 4820 Osage Beach Parkway
Hourly Rate: Competitive and Depends on Experience

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